RECHARGER (PTY) LTD (“RECHARGER”) – FULL TERMS AND CONDITIONS
- INTRODUCTION
1.1. By purchasing a Recharger prepaid sub-meter you become the “Meter Owner” and by registering a prepaid sub-meter with Recharger you represent that you are or that you act (duly authorised thereto) on behalf of the Meter Owner and you confirm that you have read, understood and agree to these terms and conditions and Recharger’s shortened terms and conditions to which you and the Meter Owner are bound.
1.2. Recharger’s full terms and conditions are subject to change without notice and the updated version of our full terms and conditions are available on www.recharger.co.za and upon request via email, fax or Whatsapp (see contact details on the front page of the registration form or on the reverse side of the product packaging).
1.3. Recharger is a vendor of prepaid electricity sub-meters and a provider of prepaid metering services.
Recharger is not a provider of electricity or an agent for electricity providers or similar services. Recharger does not manufacture, install or uninstall prepaid sub-meters.
1.4. You can register your Recharger Prepaid sub-meter online at www.recharger.co.za, or by completing the Recharger registration form and forwarding the completed form to Recharger via email, Whatsapp or fax with a copy of valid IDs of every signatory to the registration form and a bank confirmation letter for the Meter Owner’s nominated bank account (see contact details on the front page of the registration form or on the reverse side of the product packaging).
1.5. You are responsible for ensuring that all information provided to Recharger on the registration form (or otherwise) is true, correct and legible in all respects. Recharger assumes that all information furnished on the registration form (or otherwise) is correct and assumes no liability whatsoever as a result of incorrect or incomplete information provided.
1.6. It is the Meter Owner’s responsibility to immediately inform Recharger of any change of ownership to the property or the prepaid sub-meter.
1.7. All fees referred to in these full terms and conditions and our shortened terms and conditions, and those provided to you on request, are exclusive of VAT and are subject to change without notice.
- EXCLUSION OF LIABILITY
2.1. You as the Meter Owner assume all liability, and hold Recharger harmless and indemnify Recharger against any liability whatsoever and howsoever arising, including, but not limited to, any claims by tenant(s), any tampering with or circumvention of your meter or prepaid sub-meter, claims from electricity providers as a result of any tampering with or circumvention of your meter or prepaid sub-meter, non-supply or interruption of electricity, leaks, power surges or any other detrimental activity, the implementation of annual tariff changes, and any loss, damages, costs, penalties, fines and expenses that arise therefrom, whether direct, indirect or contingent.
- VENDING OPTIONS, FEES AND TARIFFS
3.1. Recharger prepaid sub-meters are configured to operate on Recharger’s vending platform only and two vending options are available to the Meter Owner:
3.1.1. PRIVATE VENDING – where tokens are supplied to the Meter Owner by Recharger. The cash value of the Token is then collected by the Meter Owner from the tenant directly and a service fee of one token per order (see hereunder) is payable to Recharger.
3.1.1.1. The Meter Owner orders tokens from the Recharger Landlord Token Vending Site: https://tokens.recharger.co.za/ Tokens cost R5.00 per token if purchased via Electronic payment, which is payable to Recharger. The minimum order quantity is 10 tokens per order.
3.1.1.2. The Meter Owner collects the cash value of the tokens from the tenant which must then be used to pay the electricity supplier of the relevant property.
3.1.1.3. Token vouchers are specific to your Recharger prepaid sub-meter number and each token number is unique.
3.1.1.4. Tokens expire after 12 months and must be used in numerical sequence according to the Token ID number which appears on the tokens, starting with the lowest number. If tokens are used out of sequence, the token(s) which is/are skipped become invalid and cannot be used again.
3.1.1.5. Tokens cannot be amended, cancelled or refunded once generated.
3.1.2. CHAIN STORE VENDING – where the Tenant purchases vouchers from selected retail outlets according to the relevant electricity consumption tariff selected by the Meter Owner.
3.1.2.1. A chain store fee of 10% (excluding VAT) of the cash value of the voucher is deducted from the cash value paid by the tenant to the chain store.
3.1.2.2. A monthly service fee of R27.00 (excluding VAT) is payable by the Meter Owner to Recharger per prepaid sub-meter. This fee is deducted from the amount owing to the Meter Owner during months in which tokens are purchased. For example: if the Tenant purchases tokens in January and only purchases more tokens in March, the monthly service fee will only be deducted in January and March, and not in February.
3.1.2.3. The vending cycle starts on the 25th day of the month and ends on the 24th day of the next month. Amounts due to the Meter Owner are paid on the 30th day of that subsequent month. Three to five working days must be allowed for the reimbursement to reflect in the nominated bank account.
TERMS APPLICABLE TO OUR VENDING OPTIONS
3.2. You can request to change your vending option at any time. Should the Meter Owner change to Chainstore Vending then those fees as set out above become applicable.
3.3. Where the Meter Owner does not provide a tariff at registration of the Recharger prepaid sub-meter, Recharger’s estimate of the average rate of consumption applicable to the area of installation shall be applied to which you as the Meter Owner agree.
3.4. It is the Meter Owner’s responsibility to ensure that the tariffs provided to Recharger do not exceed the applicable regulated tariffs.
- ADMIN FEES
4.1. An admin fee, determined by Recharger from time to time and available on request, shall be raised under certain circumstances including, but not limited to:
4.1.1. Change of ownership of the Recharger prepaid sub-meter;
4.1.2. Change of tariff rate;
4.1.3. Change of banking details; and
4.1.4. Correction of banking details where the wrong banking details are provided.
4.2. In order to vend your Recharger prepaid sub-meter on another company’s platform, a key change fee determined by Recharger from time to time and available on request must be paid to Recharger and a Key Change Form must be completed and signed by the Meter Owner.
- INSTALLATION
5.1. Recharger Prepaid sub-meters are not intended to replace any meter that has been installed by the relevant electricity provider.
5.2. The installation and uninstallation of the Recharger Prepaid sub-meter must be attended to by a registered electrician. It is the Meter Owner’s responsibility to appoint a registered electrician to install prepaid sub-meters and Recharger shall be held harmless against any damages incurred due to the installation or uninstallation of a Recharger prepaid sub-meter.
- WARRANTY AND REPAIR
6.1. Recharger offers either lifetime, twenty-four-month or twelve-month warranties on selected Recharger prepaid sub-meters. To see which warranty your Recharger prepaid sub-meter qualifies for, refer to our website and product catalogue.
6.2. Our warranties are only applicable to selected Recharger prepaid sub-meters purchased and intended for use in the Republic of South Africa.
6.3. Our warranties only apply to repairing or replacing, at our election, defective parts and do not apply to normal wear and tear, misuse or abuse of the Recharger prepaid sub-meter, or any event out of your or Recharger’s control including, but not limited to, power surges, non-supply or interruption of electricity, lightning, fire, floods, civil unrest and the like.
6.4. To qualify for the warranty applicable to the Recharger prepaid sub-meter, both proof of purchase of the Recharger prepaid sub-meter and a valid compliance certificate issued by the registered electrician who installed the Recharger prepaid sub-meter must be provided to Recharger. The sub-meter must be registered and vending on Recharger’s platform and the sub-meter must be returned to Recharger’s head office at 96 ARMSTRONG AVENUE, LA LUCIA, DURBAN, 4051 at your cost.
6.5. Recharger’s warranties cease in the event that the Recharger prepaid sub-meter is key changed out of Recharger’s vending platform.
- PROTECTION OF PERSONAL INFORMATION
7.1. We take the protection of your personal information and privacy seriously. We will only collect, use, store, and disclose your personal information in accordance with the Protection of Personal Information Act 4 of 2013 and our Privacy Notice, which is available on our website: (https://recharger.co.za/pages/privacy-policy)
7.2. You acknowledge and agree to the terms of our Privacy Notice, which is incorporated into and forms part of these terms and conditions.
7.3. Our Privacy Notice sets out how we collect, use, store, and disclose your personal information, including but not limited to:
7.3.1. Your name, address, and contact information;
7.3.2. Your sub-meter details and usage data; and
7.3.3. Your transaction history with us.
7.4. For example, we may use your personal information to provide you with the services you have requested, including issuing tokens to your sub-meter and processing payments. We may also use your personal information for our legitimate business purposes, such as improving our services, preventing fraud, and complying with legal obligations.
7.5. Recharger treats all personal information received from the Meter Owner and any other party as strictly confidential. Recharger will take appropriate, reasonable technical and organisational measures to safeguard the personal information in its possession or under its control against loss, damage, or unauthorised access. Recharger may, in limited circumstances, make available, the Meter Owner’s personal information to any third party strictly to carry out its obligations to the Meter Owner (for example, to process payments), or where otherwise required by law. In the event that Recharger is required to make such personal information available to any third party, Recharger will ensure that appropriate safeguards are in place to protect the personal information and comply with applicable legal requirements.
7.6. If you have any questions or concerns about how we handle your personal information, please refer to our Privacy Notice.
- GENERAL
8.1. Each provision of these full terms and conditions and our shortened terms and conditions are severable from the other provisions. Should any provision be or become invalid or unenforceable for any reason the remaining provisions shall nevertheless remain binding and continue to be of full force and effect.
8.2. Should a discrepancy exist between any clause in these full terms and conditions and our shortened terms and conditions, the relevant clause(s) in these full terms and conditions shall prevail.
8.3. Recharger will not be bound by any representation not recorded in these full terms and conditions and our shortened terms and conditions which are the sole record of Recharger’s services offered to you as the Meter Owner.
FOR ANY QUERIES, KINDLY CONTACT RECHARGER ON (010) 880 8000 OR SEND AN EMAIL WITH YOUR QUERY TO admin@recharger.co.za.