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WARRANTY POLICY

All Recharger Prepaid Sub-Meters carry a twelve-month warranty and selected Recharger Prepaid Sub-Meters carry a lifetime warranty. For further information, refer to the product catalogue or the e-commerce store.

The warranty is only valid for Recharger Prepaid Sub-Meters purchased in the Republic of South Africa and intended for use in the Republic of South Africa.

You must notify us as soon as you become aware and within 6 months of receiving a product that the product is defective or of inferior quality, by submitting a Request a Return form.

Once we have inspected the product and validated your return, we will repair (if repair is possible) or replace the product.

The warranty will be valid if the following requirements are met:

  1. The registration form has been correctly and accurately completed by the Meter Owner and the Recharger Prepaid Sub-Meter has been registered and is vending on the Recharger vending platform.
  2. Proof of purchase (namely: original invoice; sales slip indicating the date of purchase, dealer’s name, model and serial number of the Recharger Prepaid Sub-Meter) and the certificate of compliance from a registered electrician for the installation of the Recharger Prepaid Sub-Meter is provided to us.
  3. The Recharger Prepaid Sub-Meter is returned to the Recharger Head Office situated at 96 Armstrong Avenue, La Lucia, Umhlanga, 4051.

Recharger may refuse the Warranty in the event that the above requirements have not been met.

Recharger’s obligations are to repair the defective part and at Recharger’s discretion, to replace the Recharger Prepaid Sub-Meter, provided the Recharger Prepaid Sub-Meter is returned to Recharger by the customer. This Warranty is not applicable in cases other than for defects in material, design & workmanship. 

This Warranty does not cover faults resulting from but not limited to:

  1. faults resulting from normal wear and tear;
  2. damage arising from negligence, user abuse or incorrect usage of the product;
  3. damage arising from electrical surges;
  4. damage arising from a failure to adequately care for the product;
  5. damage arising from unauthorized alterations to the product;
  6. damage arising from the installation or uninstallation of the product;
  7. products intended for use outside of the Republic of South Africa;
  8. where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
  9. products used for a purpose other than the purpose for which they were manufactured.
  10. failure of the Recharger prepaid sub-meter arising from use not consistent with technical or safety standards or failure to comply with manual instructions, accidents or acts of God or any cause beyond the control of Recharger caused by but not limited to lightning, water, fire, public disturbances, improper ventilation and unauthorized modifications.

Recharger shall not be liable for any direct, incidental or consequential damages for breach of any express or implied manufacturer’s warranty of the Prepaid Sub-Meter as Recharger is not the manufacturer of the Recharger Prepaid Sub-Meter.

Key-changed Recharger Prepaid Sub-Meters will result in the termination of Recharger’s Warranty and support.